"Let me start by saying thanks to each of you that completed our 2010 Customer Satisfaction Survey. With nearly 500 responses, you gave us outstanding input about our products and services. Naturally, we were delighted to see your overall satisfaction with Anchor Industries where 93 percent of you said you would recommend us to a business associate. As we strive to move the needle closer to 100 percent, we know that we need to take your recommendations and suggestions to heart. In this spirit, look for us to 'focus and finish' on the number of important and significant suggestions which you have shared with us. If you are interested in some of the detailed findings of our survey, please feel free to download them here.
"For the past several months, we have been feverishly working on a new website that addresses several of the concerns that were expressed in our recent survey. This summer, we will be launching a new Anchor website! This website will offer easier navigation, product information, an image gallery, schematics, and useful tips — all at your fingertips. We feel this new design will greatly improve your ability to utilize the innovation and many other services Anchor can deliver.
"Also in work, is a new offering from Anchor Industries. Starting with the launch of our new site, we will issuing a bi-monthly newsletter where we share with you recent news, industry trends, product innovation and other useful information. If you would like to receive this new monthly newsletter, join here.
"And last but not least, I want to personally invite you to what has become quite a tradition here at Anchor - Anchor University. We have set the dates for November 2-3, 2011 and hope that you will be able to join us. We are accepting registrations now and the space is limited. Download your registration form and enroll today!
"On behalf of Anchor Industries Management and our employees, we're extremely grateful to each of you for your business — some partnerships which date back over two generations. We don't take these cherished relationships for granted and will continue to push the industry as we strive to remain the most innovative and quality-minded company we can be."
Pete Mogavero,
President, Anchor Industries