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Survey Results: The Americans with Disabilities Act (ADA)

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The Americans with Disabilities Act (ADA) is a Federal civil rights law that prohibits the exclusion of people with disabilities from everyday activities, such as buying an item at a store, watching a movie in a theater, enjoying a meal at a restaurant, etc. To meet the goals of the ADA, the law established requirements for private businesses of all sizes that went into effect on January 26, 1992 and continue for both for-profit and non-profit organizations. If you own, operate, lease, or lease to a business that serves the public, then you are covered by the ADA and have obligations for existing facilities as well as for compliance when a facility is altered or a new facility is constructed. Existing facilities are not exempted by "grandfather provisions" that are often used by building code officials. CRA recently asked members to respond to a survey about their experience with ADA requirements. Here are their responses.

1. Is your business ADA compliant or does it have concerns about being ADA compliant?
Compliant: 44% (11 responses)
Have concerns: 48% (12 responses)
Other (please specify): 8% (2 responses)
a. Don't know of the new Federal ADA law.
b. Unknown 

2. Did you make any upgrades to become ADA Compliant? (Check all that apply.) 
New Parking Area & Signage: 71% (5 responses)
Lower Counter Area: 43% (3 responses)
Restroom Remodel: 43% (3 responses)
Door Access Issues: 43% (3 responses)
Other (please specify): 43% (3 responses)
a. Remodel showroom. 
b. Aisles in office. 
c. We had all those regulations put in when we built our building ... as if we had a choice.

3. How much did you spend to become ADA compliant? 
$0-$999:  29% (2 responses)
$1,000-$2,999: 14% (1 response)
$3,000-$5,000: 43% (3 responses)
Other (please specify): 14% (1 response)
a. $20,000.00 including lawsuit and inspection. 

4. Have you been sued for not being ADA compliant?
State compliance: Yes: 6% (1 response)     No: 94% (17 responses) 
Federal compliance: No: 100% (15 responses) 
Additional comments: 
a. Not sure, not involved in that aspect of the business.
b. I think we are compliant. 

5. Did you hire legal counsel?
Yes: 13% (2 responses)
No: 87% (13 responses) 

6. How much was your settlement? (2 responses) 
a. Not sure. Somewhere in the low thousands. Eight, nine, ten thousand. Plus costs of labor and materials to upgrade.
b. $5,200.  

Additional survey comment: What is the purpose of this survey?
EPIC Brokers
EDCO, Inc.
MMD Equipment
Allied Insurance Brokers, Inc.